Refund policy

At Krave Creative, we strive to ensure your satisfaction with every purchase. If you have any concerns about your order, please review our Return and Refund Policy below:

1. Returns:

We accept returns on products that meet the following conditions:

• The item must be in its original condition, unworn, and unused.
• All tags, labels, and packaging must be intact.
• A return request must be initiated within 14 days of receiving the product.

To initiate a return, please contact our customer service team at Sales@KraveCreative.com with your order number and details of the item you wish to return. Our team will guide you through the return process.

2. Refunds:

Upon receiving your returned item and inspecting its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

3. Exchanges:

If you received a defective or damaged item and need to exchange it for the same product, please contact us at Sales@KraveCreative.com. We will guide you through the exchange process and address any issues promptly.

4. Non-Returnable Items:

Certain items are non-returnable, including personalized and custom-made products. We cannot accept returns on these items unless they are defective or damaged upon receipt.

5. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately at Sales@KraveCreative.com. We will work with you to replace the item or issue a refund as needed.

6. Cancellations:

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. In such cases, you may initiate a return following the guidelines mentioned above.

7. Refund Processing Time:

Refunds may take a few business days to process. The exact timeframe depends on your financial institution. Once processed, you will receive a confirmation email.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at Sales@KraveCreative.com or call us at 580-232-4200.

Krave Creative reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.